Legal

Refund & Cancellation Policy

Draft for legal review — this document has not yet been finalised.

This policy forms part of the Terms of Service. It applies to the paid plans (Professional and Executive). The Essentials plan is free, so there is nothing to pay or refund.

1. How billing works

Prices are shown in Qatari riyals (QAR) for reference. The price you pay is the US-dollar (USD) amount charged by PayPal: Professional USD 27.50 a month or USD 275 a year; Executive USD 41.25 a month or USD 412.50 a year. Executive add-ons: USD 5 a month (USD 50 a year) per extra user and USD 10 a month (USD 100 a year) per extra company. Your bank or PayPal may add currency-conversion fees.
Subscriptions renew automatically at the end of each month or year until you cancel. The renewal date is shown under Plan & Billing.
For yearly plans, we remind you in the app before the renewal date.

2. How to cancel

You can cancel at any time, online, without contacting us:

In Qiyada: Plan & Billing → Cancel subscription; or
In PayPal: in your automatic-payments settings, choose Qiyada and cancel. PayPal's user agreement asks you to cancel there at least 3 business days before the next scheduled payment; cancelling in Qiyada works right up to the renewal date.

Both routes stop all future payments. The cancellation is confirmed on screen and shown under Plan & Billing.

3. What happens after you cancel

You keep your paid plan until the end of the period you have already paid for.
Your workspace then moves automatically to the free Essentials plan.
Nothing is deleted. Data above the free plan's limits stays stored and exportable, and may be read-only until you upgrade again.
To have your data deleted, close your workspace separately (Organisation → Your data → Close workspace).

4. Refunds

Partial periods are not refunded. When you cancel, the plan runs to the end of the paid period instead.
Billing errors — for example a duplicate charge or a charge after a confirmed cancellation — are refunded in full.
Pro-rata refunds. We refund the unused part of a prepaid period, pro rata, if: we terminate the Service or your plan without cause; we remove a material feature you have paid for (Terms 3.4); the Service does not perform materially as described and we cannot fix it within a reasonable time (Terms 12.1); you terminate because of our uncured material breach (Terms 11.2); you end a prepaid yearly plan because of a material change to your disadvantage (Terms 15.1); or you terminate because you objected to a new sub-processor on reasonable data-protection grounds and we could not resolve the objection (Data Processing Addendum 5.2).
Switching to another provider or closing your workspace during a paid period does not entitle you to a refund of the unused part of that period, except as stated above. There are no switching, exit or early-termination fees.
Legal rights. Nothing in this policy limits refund or cancellation rights that the law gives you and that cannot be excluded.
Refunds are paid through PayPal to the original payment method, normally within 10 business days of approval. We refund the amount we received in USD; exchange-rate differences are not compensated.

5. Changing plans

You can change plan or billing period in the app. The change takes effect as soon as you approve it in PayPal, and the new price is charged from your next billing date. There is no proration, extra charge or refund for the current period.
This applies to downgrades too. If you would rather keep your current plan until the end of the period you have paid for, cancel instead and choose the new plan when that period ends.
Add-ons (extra users and companies, Executive only) can be added, changed or removed at any time in Plan & Billing. An increase takes effect once you approve it in PayPal; the new amount is charged from the next billing date. A removal takes effect immediately and the unused part of the period is not refunded. If you cancel or leave the Executive plan, add-ons end with it at the end of the period you have paid for.

6. Failed payments

If PayPal cannot collect a renewal payment, it may retry. If payment has not been received 7 days after the paid period ends, the workspace moves to the free plan and we cancel the PayPal subscription so that no late charge is taken. You can subscribe again at any time.

7. Price changes

We give at least 30 days' notice of any price increase. The new price applies from your next renewal after that notice. You can cancel before then if you do not want to continue.

8. Payment disputes

If you think you have been charged incorrectly, please contact us first at info@meandrobo.com.qa so that we can correct it quickly. Opening a PayPal dispute or chargeback for a correct charge may lead to suspension of the workspace while it is open.

9. Contact

MeandRobo Artificial Intelligence Solutions W.L.L. · info@meandrobo.com.qa · Sunday to Thursday, 9:00–17:00 Qatar time. We reply to billing questions within 2 business days.